Last updated 6 October 2026
Refunds & Cancellations
We want every client to feel looked after. Here's how rescheduling, cancellations and refunds work. Nothing here limits your rights under South African consumer law.
Live sessions
Need to move your session? Let us know at least 24 hours before it starts and we'll reschedule it at no charge.
Cancel more than 48 hours before your session and we'll refund you in full. Cancellations within 48 hours, and missed sessions, aren't refundable — but we'll always try to offer another time if something unexpected came up.
If we have to cancel or move a session, you can choose a new time or a full refund.
Automated reports
Your Fixed Star, Essential Dignities or Tissue Salt report is drawn from your birth details within 3 working days of payment. You can cancel for a full refund until the report appears in My Account.
Because each report is made for you, it can't be returned once delivered. If something is wrong — for example, it was drawn from the wrong birth details — tell us within 14 days and we'll correct it free of charge.
Surgery Electional Report
You can cancel for a full refund until we start work on your report. Once it's under way, it can't be refunded, because the time goes into your dates alone.
If the hospital or surgeon changes the window before your report is delivered, tell us and we'll work to the new dates at no charge. If a detail you gave was wrong, tell us within 14 days of delivery and we'll correct the report.
Memberships
Cancel any time in My Account. You won't be charged again, and your benefits continue until the end of the period you've already paid for. We don't refund part-used months or years.
Changed your mind about a new membership? Cancel within 7 days of your first payment and, as long as you haven't used a member discount or your included report, we'll refund that payment in full.
How refunds are paid
Refunds go back to the way you paid: card payments to your card through PayFast, and bank transfers to your bank account. Dollar orders are refunded as the rand amount we received. Bitcoin payments are refunded in rand by bank transfer, at the amount charged. Please allow up to 10 working days for a refund to reach you.
How to ask
Email admin@astro-medica.com with your name and order reference (it's in My Account → My orders).
Questions? Email admin@astro-medica.com.